VoodooDreams Privacy Policy

At Voodoo Dreams, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This VoodooDreams Privacy Policy explains what information we collect when you visit voodoodreams.com, register an account, use the voodoo dreams login page, or play through our voodoo dreams casino app, and how we use, store and protect that data. VoodooDreams is operated by SuprPlay Limited, a company incorporated under the laws of Malta with registration number C-74595, registered at Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta. We are licensed and regulated in Great Britain by the Gambling Commission under licence number 000-048695-R-327029-011, and we are also authorised by the Malta Gaming Authority and the Swedish Gambling Authority (Spelinspektionen).

Information We Collect

When you create an account with us, use our voodoo dreams casino login credentials, or play voodoo dreams slots and voodoo dreams live casino games, we collect several categories of information necessary to provide our services and meet our regulatory obligations.

• We collect identity information such as your name, date of birth, address, email and phone number when you register.
• We collect financial data including deposit and withdrawal details, payment method information and transaction history when you use methods such as Trustly, Paysafecard, Visa, MasterCard, Skrill, Neteller or PayPal.
• We gather technical data such as your IP address, device type, browser version and operating system whenever you access our voodoo dreams mobile casino or our iOS and Android apps.
• We record gameplay activity, including bets, wins, session length and bonus usage, to administer our loyalty programme and comply with gambling regulations.
• We may collect verification documents, such as proof of identity and proof of address, required under anti-money laundering and know-your-customer obligations.

How We Use Your Information

We at VoodooDreams use your personal data for a range of legitimate purposes connected to operating our services safely and lawfully.

• We use your data to verify your identity, age and residency, since our services are restricted to permanent residents of the United Kingdom.
• We process your information to manage deposits, withdrawals and account balances, and to detect fraud or unauthorised activity.
• We use your details to communicate with you about your account, transactions, and any changes to our voodoo dreams casino bonus offers.
• We rely on your data to administer our VoodooDreams Magic loyalty programme, including Experience Points, Spirit Points and Spells.
• We use technical and behavioural data to improve our website, apps and game selection, and to personalise your experience.
• We process data to support responsible gambling tools, including deposit limits, self-exclusion and reality checks.

Cookies and Tracking Technologies

Our Voodoo Dreams platform uses cookies and similar technologies to recognise you across sessions, remember your preferences, and keep you securely signed in via the voodoodreams login page. Cookies also help us understand how players interact with our voodoo dreams slots and live tables, allowing us to refine our offering. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including automatic login and personalised promotions.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment providers to process deposits and withdrawals securely.
• We share information with regulatory bodies, including the Gambling Commission, the Malta Gaming Authority and Spelinspektionen, as required by law.
• We may share data with fraud prevention and anti-money laundering agencies, credit reference agencies, and identity verification providers.
• We may share data within the SuprNation Group, which includes our sister sites Duelz.com, NYspins.com and LosVegas.bet, for shared responsible gambling controls such as self-exclusion.
• We may disclose information to law enforcement or courts where legally obligated to do so.

Data Security

Here at VoodooDreams, we implement robust technical and organisational measures to protect your data from unauthorised access, alteration or disclosure. Customer funds are held in segregated designated client bank accounts, and our systems are protected using encryption and secure servers. While we take every reasonable precaution, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and regulatory requirements. Accounts inactive for 12 months are marked dormant, and after 30 months a monthly administration fee may apply. Balances left untouched for 5 years may be donated to charitable causes in accordance with our terms. Where you self-exclude, your account remains closed for a minimum of 6 months and data is retained across all SuprPlay brands to enforce that exclusion.

Your Rights

As a resident of the United Kingdom, you have rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain processing activities.
• You have the right to withdraw consent where processing is based on consent, without affecting prior lawful processing.
• You have the right to lodge a complaint with the Information Commissioner's Office if you believe your data has been mishandled.

International Data Transfers

Because VoodooDreams operates as part of the SuprNation Group with connections in Malta and Sweden, your data may occasionally be transferred outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain a level of protection equivalent to that required under UK data protection law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it and close the associated account.

Responsible Gambling and Data Use

We use certain data specifically to support responsible gambling, including monitoring deposit, loss and wagering limits, session timers, and time-out or self-exclusion requests. This information may also be shared with GamStop and across our affiliated brands to ensure exclusions are honoured consistently. We encourage every player reading voodoodreams casino reviews or considering our voodoo dreams no deposit bonus and voodoo dreams free spins offers to review our responsible gambling tools before playing.

Changes to This Policy

We may update this VoodooDreams Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated through our website or by email, and continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this policy, how we handle your data, or your rights under applicable law, you can contact our support team via LiveChat, available 24/7 with real people rather than bots, or by emailing support-uk@voodoodreams.com. We are here to help with any privacy-related concerns regarding your voodoo dreams casino uk account.